Author Topic: I cannot input a phone number on an Apple service page.  (Read 149 times)

Offline mvallance

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I cannot input a phone number on an Apple service page.
« on: May 27, 2019, 02:45:15 PM »
I cannot input a phone number on an Apple service page.

I remove the brackets "(" and ")" but the website automatically includes it after I delete.
I tried my iPhone number but still not accepted.
I switched to Japanese macOS and Japanese fonts but still not accepted.
I tried my company phone number but not accepted.
I even accessed using a PC with Japanese Windows.
It a genuine Apple page (https://getsupport.apple.com/repair?   .....  plus my caseID)

I have called Apple and they will get back to me but have you had this issue before?

Michael

"iMac -  the quintessence of computational call" Jobs, S.

Robots & Virtual Worlds research .. all on a Mac

Offline mvallance

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Re: I cannot input a phone number on an Apple service page.
« Reply #1 on: May 27, 2019, 06:28:06 PM »
SOLVED  :D

I used my mobile number 0909xxxxxxxx
and then deleted the first 0
That worked. Not so easy to guess but thanks to Japanese Apple Community user who had this issue in the past.
I will inform Apple.
"iMac -  the quintessence of computational call" Jobs, S.

Robots & Virtual Worlds research .. all on a Mac